Refund Policy

Returns & Refunds Policy

All sales are final. However, if you believe there is an issue with your order, you may email us and we will review refund or return requests on a case-by-case basis.

To be considered for a return, you must provide proof of purchase (such as an order confirmation or receipt).

Requesting a Return

To start a return request, please contact us at newvintagethrifts@gmail.com.

If your return is approved, we’ll provide instructions on how and where to send your item.

Items sent back without prior approval will not be accepted.

If you have any questions about returns, feel free to reach out — we’re happy to help.

Damages & Order Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

• Sale items

• Gift cards

• Custom or personalized items

• Perishable goods

• Hazardous or restricted materials

If you’re unsure whether your item qualifies, contact us before submitting a request.

Exchanges

We do not offer direct exchanges.

The quickest way to get a different item is to return the original (if approved) and place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

Approved refunds will be issued to the original payment method. Please note that processing times vary depending on your bank or card provider.